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At Blanc & Noir, we pride ourselves on the quality of our products and customer experience. If you are not completely satisfied with your purchase, we are here to help.
1. Returns
- You may request a return within 7 days of receiving your order.
- Items must be unused, unwashed, undamaged, and in their original packaging.
- Returns will only be processed once the item has been inspected and approved.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Custom or made-to-order items
- Sale or discounted items
- Used or damaged items
3. Refunds
- Once your return is approved, you may choose a refund, exchange, or store credit.
- Refunds are processed to the original payment method within 7–10 business days.
- Shipping fees are non-refundable.
4. Exchanges
- Exchanges can be made for a different size, colour, or product (subject to stock availability).
- Customers are responsible for the return shipping cost, unless the item was defective or incorrect.
5. Cancellations
- Orders may be cancelled within 2 hours of placing the order by emailing angela@blancandnoir.co.za.
- Orders that have already shipped cannot be cancelled.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours with photos of the product and packaging.
For all refund or cancellation requests, contact: Angela@blancandnoir.co.za